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Return and Exchange

EXCHANGE, RETURNS AND REFUND

Exchange Policy: 

1. Timeframe: Exchange requests must be raised within 7 days of receiving the order. 

2. Restrictions: Once an order is exchanged, customers cannot request another exchange. If a customer still wishes to return the exchanged item, only a credit note will be issued.

3. Payment: The difference in amount must be paid when creating the exchange request. Cash on delivery is not available for these orders.

4. Delivery: Exchange/replacement items will be delivered to the same address as the original order.

5. Product Exchange:

  • If exchanging for the same or a different size, a replacement will be provided at no cost.
  • If exchanging for an item of higher value, the difference must be paid; if the item is of lower value, the difference will be refunded in the form of a credit note.
  • Items cannot be exchanged for multiple products; only a single item can be selected for exchange.

 Return Policy:

The products can only be returned if there are quality issue. In case of defects/quality issues, raise a return request within 24 of delivery date.

You can raise a return request by writing to us at: diyaborkar9793@gmail.com

Kindly mention the below details in the mail-

  1. Complete order details.
  2. Attached pictures of the damaged product.
  • Once the return request is accepted by us, please ship the product back to us within 7 days. 
  • Shipping charges will be borne by the customer initially. A flat 150/- shipping charge will be paid to the customer later after receiving the returned product.
  • After the product arrives back to us, it would go through a quality check. Once approved, it’ll be eligible for return/refund.

Refund Policy:

THERE IS NO REFUND POLICY, ONCE THE ORDER IS BOOKED.

You can return your product and ask for refund only if the item is defective or damaged provided with the opening video of the parcel from beginning till end.

It will take 7-10 working days to refund the amount after receiving the product. 

At SWAARAA, we strive for your satisfaction. Refund requests must be made within 7 days of receiving the product. Items must be unused, in original condition, and include all tags and packaging. Customized items and clearance sales are non-refundable. Approved refunds will be credited Shopify store credits coupon code method within 4–7 business days post approval.